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Help Center

GetThere Information

GetThere Information

Here you can find everything you need to know about using GetThere for your business travel

Trains

Can I book rail travel in a country where I don’t live?

Where can I book rail travel?

Where can I book Eurostar trains?

Can I hold / reserve rail journeys?

Hotels

Can I hold a hotel reservation?

How do I pay for hotels?

Where do you pull your hotel rates from?

Where can I book a hotel?

Can I get a VAT invoice for my hotel stay?

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Flights

Can I get a VAT invoice for my flight?

I’ve cancelled a flight itinerary. How long will it take for the refund to be processed?

Can I change or cancel my flight on GetThere?

Can I hold or reserve flights on GetThere?

Can I book a flight into one airport and out of another (open jaw)?

What types of flights can I book on the platform?

Can I add my frequent flyer membership details into my bookings?

Are there any airlines that you don’t offer?

How many airlines do you have on the platform?

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Car Rental

How many car hire companies are available on GetThere?

Do I need to input a credit card to hire a car?

Can I modify a car hire booking on GetThere?

Can I get a VAT invoice for car hire?

Preferences

What languages are available?

What currencies are available?

What payment cards are accepted?

Can I add frequent flyer/hotel/car rental loyalty programmes?

What traveler information can I save into my profile?

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Booking information

Can I book for more than one person?

Can I modify bookings directly through the Goodwings dashboard?

Can I see bookings that have been made offline in my GetThere profile?

Whats the difference between a traveler and an arranger?

Can I modify a hotel booking online?

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Emissions

How long does it take for the commissions to be reflected in my Climate Account?

What is the average emissions reduction for companies not using Goodwings?

How often do you provide certification?

When will the emissions from my journeys be added to my emissions report?

How often will you update the Climate Impact Certificate?

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Travel Log

What is the Travel Log?

How do I use the Travel Log?

Will Travel Log emissions be reduced as part of my subscription?

When can I reduce my Travel Log emissions?

Will these journeys be included in the emissions report?

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